In the event that your item arrives damaged due to shipment, please Submit A Request with your order details and pictures of the damages so we can assist you further.
To better assist you in this process, please keep all external packaging (shipping box) including packing material until the return or exchange process in completed. A domestic return label will be provided for the return/exchange process for damaged items. Damaged items must be reported to us within 10 calendar days after the delivery date of the item.
Please note that box condition is not covered under our exchange policy. We are unable to accept responsibility for damages limited to a product's packaging as packaging is designed for the sole purpose of protecting the product. Only defects or damages to the item itself are covered under our exchange policy depending on our stock availability (See Exchanging a Defective Product for more details on this policy). If you are unhappy with your purchase, we can accept a return for your order within 14 calendar days of purchase (this excludes Pre-Orders placed on or after 2/1/21). For more information, please review our Return Policy for In-Stock Items.
International Returns for Defective Items:
All International claims are handled on a case by case basis, depending on your selected shipping method and country, and in conjunction with our ability to open any claims with the supplier and/or carrier. Loss or damage to packages that are shipped by USPS First Class International Mail will not be covered under any circumstance. Although we offer this shipping method, as it tends to provide our international customers with the most economic shipping rate, we do not recommend this service.
If the defective or damaged item is to be returned, original shipping costs are non-refundable and any return expenses for international customers will be the responsibility of the customer. However, we may be able to file a claim on your behalf for credit.
Please Submit A Request with your order number and images of the damages/defects, so that we can assist you further.