Quick Facts about Pre-Orders Policy
- Pre-orders are collected immediately after checkout but can be canceled for a full refund anytime prior to the Pre-Order estimated release month of the item.
- Pre-orders can not be canceled during or after the estimated release month of the pre-order product. (Unless the order can not be fulfilled or the original order price has changed due to the manufacturer). Please make sure you pre-order items you intend to keep. Repeat pre-order cancellation during or after the estimated Pre-Order release month including cancellations due to payment issues are in direct violation of our pre-order cancellation policy and will lead to all orders and LTS account being permanently closed.
- Some Pre-order items will require a non-refundable commitment after purchase. Those requirements will be stated in the product description.
- We reserve the right to request a non-refundable commitment on a case-to-case basis. We will reach out to any customer we deem to require to pay a non-refundable commitment to secure their pre-order.
- Pre-orders can take up to a month or more to arrive after the estimated release date due to several reasons beyond our control (manufacturer, shipping, global shortages, etc.). Arrival times will also vary depending on our supplier's processing times. Our suppliers have the power to delay any pre-orders and we do not know what will be arriving until our Suppliers have processed the shipment with the list of items that will be arriving. Our Next Shipment Preview contains the latest information on what will be arriving at our warehouse.
- We don't accept returns for pre-orders placed on and after 2/1/21, unless the item arrives damaged due to shipping, or is defective. For information on our returns and exchanges policies, please visit Returns & Exchanges.
- Pre-order items cannot be combined with any other item with a different SKU in the same order. Only one pre-order product SKU at check out. This helps us expedite orders!
- If you placed an order containing multiple pre-order items prior to 1/31/2021, your order will not be shipped until ALL items have arrived, so the entire order can be fulfilled. Otherwise, pre-orders will ship once they are in stock.