We sincerely apologize for any issues with receiving your order!
We have the same information as you when it comes to the tracking information, so we recommend closely monitoring the tracking information for any updates. The best, most accurate, and up to date information on the whereabouts of your package will come directly from the tracking information provided by the carrier.
If your tracking number shows that the order has been delivered but you cannot locate your package,
please follow these steps prior to contacting us about the issue:
- Please check with neighbors as well as other members of your household to see if anyone may have put your package aside
- If you live in an apartment complex, please contact your rental office to see if they are holding your package there.
- If your order was shipped via USPS, please also check with your local post office to see if they have your package. Most of our items are too large to fit in a standard mailbox and may be delivered to a PO box instead.
- Please wait an addition 3 business days for your package to arrive. Packages may be marked as delivered but can be held onto if the carrier is unable to find a secure location to deliver the package. Packages can also be scanned too early and may take a few business days to actually be delivered.
If you are still unable to locate you package, please Submit A Request with your order number, so that we can confirm the delivery location with the carrier and determine if the package is lost.
Please be advised that Lunar Toy Store ships orders to the customer name and shipping address provided for the order. LTS is not responsible for packages that are lost, unable to be delivered, or returned due to incorrect name or shipping information provided by the customer. After a package is shipped, we are unable to cancel the order or make any changes to the addressee or shipping address for the order.