Returned Packages

Packages that are Returned to Sender (RTS) due to an address issue are not eligible to be replaced or refunded if lost. 

If our team does receive your returned package, we will do our best to notify you immediately about the issue. We require all pre-orders that are RTS to be re-shipped and will not allow cancellations for packages that are RTS due to an address issue. 

If you notice that your package is being returned to us due to an address issue, please Submit A Request with your order number(s) and updated shipping address to help expedite the re-shipping process.

Although we should be able to re-ship your package, the original shipping fees will be non-refundable and you will be responsible for the full cost to re-ship the order. Unfortunately, we will not be able to offer $5 Flat Rate shipping or Free Shipping again for returned packages, if either of these shipping options were originally selected for your order. However, we can change the shipping carrier/method to a cheaper shipping option if requested, and if available (depending on your package's weight and dimensions).